Assistance Programs

Assistance

THAW has multiple utility assistance programs available. Please see the choices below for one that best meets your needs.

Affordable Payment Plans: DTE LSP, SEMCO MAP, Consumers Energy CARE, UPPCO EASE

  • Freezes your past due balance
  • Balance is paid off over time
  • Discounted monthly payments
View More Information Apply Online OR Download and Print

Utility Payment Assistance

  • Approved for State Emergency Relief (SER)
  • If you have a SER that requires a co-payment
  • Or if you are behind on your payment plan
View More Information Apply Online OR Download and Print

State Emergency Relief (SER)

  • Apply for State Emergency Relief (SER)
  • Apply In person at THAW’s office.
  • Apply Online at newmibridges.michigan.gov.
View More Information

Customer Assistance Events

THAW is conducting Utility Bill Assistance events in a neighborhood near you. Please click on the links below to see when we'll be in your neighborhood.

For additional information you contact your utility provider or United Way 2-1-1 to ask about other resources that may be available. To help you use less energy and reduce your energy costs, use these 30 low-cost, no-cost tips around your house this winter.

DTE Energy – Payment Assistance Resources
Consumers Energy CARE – Payment Assistance Resource Page at United Way Jackson County
SEMCO Energy – Payment Assistance Resource Page
United Way 2-1-1
Detroit Water and Sewerage Department – Customer Service

THAW works in partnership with agencies across the state of Michigan to distribute utility assistance. THAW programs are open to income-eligible Michigan residents. Prior to seeking THAW assistance, we encourage you to contact your utility provider to see what options may be available to you.
  • DTE Energy – 1-800-477-4747
  • SEMCO Energy – 1-800-624-2019
  • Detroit Water & Sewerage Department – 1-313-267-8000
  • Consumers Energy – 1-800-477-5050
  • Michigan Gas Utilities – 1-800-401-6402