Assistance Programs


THAW has multiple utility assistance programs available. Please see the choices below for one that best meets your needs.

Consumers Energy Care Plus

  • Monthly credit up to 40% based on income level.
  • A portion of your bill will be paid by the program.
  • Past due balance forgiveness.
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DTE LSP Affordable Payment Plan Program

  • The DTE LSP program offers a reduced monthly payment based on your income.
  • The program will pay the difference between your plan amount and monthly bill.
  • Past due balance forgiveness.
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Get Help with your Energy Bill

  • One-time payment assistance by applying for the State Emergency Relief(SER) and Affordable Payment Plan programs.
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Customer Assistance Events

THAW is conducting Utility Bill Assistance events in a neighborhood near you. Please click on the links below to see when we'll be in your neighborhood.

For additional information you contact your utility provider or United Way 2-1-1 to ask about other resources that may be available. To help you use less energy and reduce your energy costs, use these 30 low-cost, no-cost tips around your house this winter.

DTE Energy – Payment Assistance Resources
Consumers Energy CARE – Payment Assistance Resource Page at United Way Jackson County
SEMCO Energy – Payment Assistance Resource Page
United Way 2-1-1
Detroit Water and Sewerage Department – Customer Service

THAW works in partnership with agencies across the state of Michigan to distribute utility assistance. THAW programs are open to income-eligible Michigan residents. Prior to seeking THAW assistance, we encourage you to contact your utility provider to see what options may be available to you.
  • DTE Energy – 1-800-477-4747
  • SEMCO Energy – 1-800-624-2019
  • Detroit Water & Sewerage Department – 1-313-267-8000
  • Consumers Energy – 1-800-477-5050
  • Michigan Gas Utilities – 1-800-401-6402