Assistance Programs

Assistance Programs

THAW has multiple utility assistance programs available. Please see the choices below for one that best meets your needs.

DTE Gateway Assistance Program

If you are a DTE customer and need assistance with Heat and/or Electric payment assistance, please choose any of the methods below to apply for assistance.

Download and Print

SEMCO Energy Assistance

If you are a SEMCO or Hot Flame customer and need assistance with natural gas, propane or service line installation fees, please choose any of the methods below to apply for assistance.

Download and Print

Impacting Health through Energy Assistance to Low-Income
Families Program

Energy Assistance for individuals with health conditions impacted by the weather or require medical equipment in the home.

Download Referral Form OR Download Application

DTE Customers and
Customer Assistance Events

THAW is conducting Utility Bill Assistance events in a neighborhood near you. Please click on the links below to see when we'll be in your neighborhood.

For additional information you contact your utility provider or United Way 2-1-1 to ask about other resources that may be available. To help you use less energy and reduce your energy costs, use these 30 low-cost, no-cost tips around your house this winter.

DTE Energy – Payment Assistance Resources
Consumers Energy – Payment Assistance Resource Page
SEMCO Energy – Payment Assistance Resource Page
United Way 2-1-1
Detroit Water and Sewerage Department – Customer Service

THAW works in partnership with agencies across the state of Michigan to distribute utility assistance. THAW programs are open to income-eligible Michigan residents. Prior to seeking THAW assistance, we encourage you to contact your utility provider to see what options may be available to you.
  • DTE Energy – 1-800-477-4747
  • SEMCO Energy – 1-800-624-2019
  • Detroit Water & Sewerage Department – 1-313-267-8000
  • Consumers Energy – 1-800-477-5050
  • Michigan Gas Utilities – 1-800-401-6402