Assistance Programs
Assistance
THAW has multiple utility assistance programs available. Please see the choices below for one that best meets your needs.
Affordable Payment Plans: DTE LSP, SEMCO MAP, Consumers Energy CARE, UPPCO EASE
- Freezes your past due balance
- Balance is paid off over time
- Discounted monthly payments
Utility Payment Assistance
- Approved for State Emergency Relief (SER)
- If you have a SER that requires a co-payment
- Or if you are behind on your payment plan
State Emergency Relief (SER)
- Apply for State Emergency Relief (SER)
- Apply In person at THAW’s office.
- Apply Online at newmibridges.michigan.gov.
Customer Assistance Events
THAW is conducting Utility Bill Assistance events in a neighborhood near you. Please click on the links below to see when we'll be in your neighborhood.
For additional information you contact your utility provider or United Way 2-1-1 to ask about other resources that may be available. To help you use less energy and reduce your energy costs, use these 30 low-cost, no-cost tips around your house this winter.
DTE Energy – Payment Assistance Resources
Consumers Energy CARE – Payment Assistance Resource Page at United Way Jackson County
SEMCO Energy – Payment Assistance Resource Page
United Way 2-1-1
Detroit Water and Sewerage Department – Customer Service
- DTE Energy – 1-800-477-4747
- SEMCO Energy – 1-800-624-2019
- Detroit Water & Sewerage Department – 1-313-267-8000
- Consumers Energy – 1-800-477-5050
- Michigan Gas Utilities – 1-800-401-6402