Assistance Programs

THAW has multiple utility assistance programs available. Please see the choices below for one that best meets your needs.

At this time, THAW has limited funding available for heat and energy assistance. Please call 1-800-866-THAW to speak to a Utility Assistance Specialist for additional information.

Emergency Energy Assistance

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Due to high demand, THAW is no longer accepting new Water Assistance Program applications as our current funding has been exhausted.

Water Assistance

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We recommend you contact your utility provider or United Way 2-1-1 to ask about other resources that may be available. To help you use less energy and reduce your energy costs, use these 30 low-cost, no-cost tips around your house this winter.

DTE Energy – Payment Assistance Resources
Consumers Energy – Payment Assistance Resource Page
SEMCO Energy – Payment Assistance Resource Page
United Way 2-1-1
Detroit Water and Sewerage Department – Customer Service

THAW works in partnership with agencies across the state of Michigan to distribute utility assistance. THAW programs are open to income-eligible Michigan residents. Prior to seeking THAW assistance, we encourage you to contact your utility provider to see what options may be available to you.
  • DTE Energy – 1-800-477-4747
  • SEMCO Energy – 1-800-624-2019
  • Detroit Water & Sewerage Department – 1-313-267-8000
  • Consumers Energy – 1-800-477-5050
  • Michigan Gas Utilities – 1-800-401-6402