Assistance Programs


THAW has multiple utility assistance programs available. Please see the choices below for one that best meets your needs.

iHEAL Families
- DTE Energy customers

  • Energy assistance for individuals with health conditions impacted
  • by the weather or require medical equipment in the home.
  • Please download a Referral form or Application.
View More Information OR Download and Print Download Referral

Emergency Energy Assistance

  • One-time assistance to resolve the household's crisis for the next 30 days. The following caps shall apply during the 2017–18 program year:
  • Up to $850 for natural gas, wood, and others
  • Up to $850 for electricity, and...
View More Information Apply Online OR Download and Print

For additional information you contact your utility provider or United Way 2-1-1 to ask about other resources that may be available. To help you use less energy and reduce your energy costs, use these 30 low-cost, no-cost tips around your house this winter.

DTE Energy – Payment Assistance Resources
Consumers Energy CARE – Payment Assistance Resource Page at United Way Jackson County
SEMCO Energy – Payment Assistance Resource Page
United Way 2-1-1
Detroit Water and Sewerage Department – Customer Service

THAW works in partnership with agencies across the state of Michigan to distribute utility assistance. THAW programs are open to income-eligible Michigan residents. Prior to seeking THAW assistance, we encourage you to contact your utility provider to see what options may be available to you.
  • DTE Energy – 1-800-477-4747
  • SEMCO Energy – 1-800-624-2019
  • Detroit Water & Sewerage Department – 1-313-267-8000
  • Consumers Energy – 1-800-477-5050
  • Michigan Gas Utilities – 1-800-401-6402