Assistance Programs


THAW has multiple utility assistance programs available. Please see the choices below for one that best meets your needs.

State Emergency Relief (SER)

  • Apply for State Emergency Relief (SER)
  • Apply In person at THAW’s office.
  • Apply Online at
View More Information

Payment Assistance

  • Get Help with your Energy Bill.
  • If you have received an approved MDHHS SER that requires a shortfall co-payment, over cap co-payment, or you received an SER payment between 10/1/2018 and today and are in need of an energy bill payment, you may be eligible for assistance.
View More Information Apply Online OR Download and Print

For additional information you contact your utility provider or United Way 2-1-1 to ask about other resources that may be available. To help you use less energy and reduce your energy costs, use these 30 low-cost, no-cost tips around your house this winter.

DTE Energy – Payment Assistance Resources
Consumers Energy CARE – Payment Assistance Resource Page at United Way Jackson County
SEMCO Energy – Payment Assistance Resource Page
United Way 2-1-1
Detroit Water and Sewerage Department – Customer Service

THAW works in partnership with agencies across the state of Michigan to distribute utility assistance. THAW programs are open to income-eligible Michigan residents. Prior to seeking THAW assistance, we encourage you to contact your utility provider to see what options may be available to you.
  • DTE Energy – 1-800-477-4747
  • SEMCO Energy – 1-800-624-2019
  • Detroit Water & Sewerage Department – 1-313-267-8000
  • Consumers Energy – 1-800-477-5050
  • Michigan Gas Utilities – 1-800-401-6402