Assistance Programs

THAW has multiple utility assistance programs available. Please see the choices below for one that best meets your needs.

Emergency Energy Assistance

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If you need emergency Heat and/or Electric payment assistance, you can choose any of the methods below to apply for THAW assistance.

View Eligibility Requirements Apply Online OR Download and Print

DTE Affordable Monthly Payment Plan (LSP)

If you are a DTE customer looking for an affordable payment plan, please choose one of the methods below to apply for THAW assistance.

View Eligibility Requirements Apply Online OR Download and Print
Due to high demand, THAW is no longer accepting new Water Assistance Program applications as our current funding has been exhausted.

Water Assistance

Hand of an african adult man is holding a jug of water and pouring it into a clear glass in the hands of a small african child with green sleeves.

We recommend you contact your utility provider or United Way 2-1-1 to ask about other resources that may be available. To help you use less energy and reduce your energy costs, use these 30 low-cost, no-cost tips around your house this winter.

DTE Energy – Payment Assistance Resources
Consumers Energy – Payment Assistance Resource Page
SEMCO Energy – Payment Assistance Resource Page
United Way 2-1-1
Detroit Water and Sewerage Department – Customer Service

THAW works in partnership with agencies across the state of Michigan to distribute utility assistance. THAW programs are open to income-eligible Michigan residents. Prior to seeking THAW assistance, we encourage you to contact your utility provider to see what options may be available to you.
  • DTE Energy – 1-800-477-4747
  • SEMCO Energy – 1-800-624-2019
  • Detroit Water & Sewerage Department – 1-313-267-8000
  • Consumers Energy – 1-800-477-5050
  • Michigan Gas Utilities – 1-800-401-6402