Assistance Programs

Get Help with your Utility Bill at THAW

Beginning October 1, 2018, THAW can assist you in applying for the State Emergency Relief (SER) program through our partnership with the Michigan Department of Health and Human Services (MDHHS) MiBridges SER Application.

Also beginning October 1, THAW will enroll eligible DTE Energy, Consumers Energy and SEMCO Energy customers in an affordable rate plan program which can lower the amount of your monthly bill and relieve a portion of your arrears over a two-year period. You must meet eligibility requirements.

You can then explore your way to self-sufficiency with THAW’s Self Sufficiency Services that enable you to become or move toward becoming energy self-sufficient, including helping pay energy bills on time, assisting in budgeting for energy expenses, as well as learning how to use energy to reduce your overall bill. Services include energy education, financial wellness and referral(s) to additional services based on a personal household needs assessment.

Steps to Apply

• 1. Apply for State Emergency Relief (SER) through Michigan Department of Health and Human Services MDHHS one of three ways.
  
  

  • A. In person at THAW’s office at 535 Griswold Suite 200, Detroit, MI 48226. We have computers available for you to use to apply. THAW has completed training with MDHHS to help you apply using the MI Bridges system.
    

  • B. Online at newmibridges.michigan.gov.
    

  • C. Mail or deliver paper application; available at your local MDHHS office, THAW’s office or printed from the MDHHS website.
    

• 2. Complete THAW’s application for an Affordable Payment Plan and/or Self Sufficiency Services which can help you lower you monthly payments as well as start your journey to self-sufficiency.
  Click Here For THAW' Application for Assistance
  
  
• 2. Complete THAW’s application for an Affordable Payment Plan and/or Self Sufficiency Services which can help you lower you monthly payments as well as start your journey to self-sufficiency.
  
  
• 3. Select THAW as your referral partner while completing your SER application.
  
  
• 4. Once your SER application is approved by MDHHS, THAW will complete your enrollment.

If you have further questions please call THAW’s Utility Assistance Center 8:30a.m.-5:00p.m. M-F at 800-866-8429, and a specialist will be able to assist you.