Assistance Programs


THAW has multiple utility assistance programs available. Please see the choices below for one that best meets your needs.

iHEAL Families
- DTE Energy customers

  • Energy assistance for individuals with health conditions impacted
  • by the weather or require medical equipment in the home.
  • Please download a Referral form or Application.
View More Information OR Download and Print Download Referral

Emergency Energy Assistance

  • One-time assistance to resolve the household's crisis for the next 30 days. The following caps shall apply during the 2017–18 program year:
  • Up to $850 for natural gas, wood, and others
  • Up to $850 for electricity, and...
View More Information OR Download and Print

To complete or check the status of your existing online application, click here.

For additional information contact your utility provider or United Way 2-1-1 to ask about other resources that may be available. To help you use less energy and reduce your energy costs, use these 30 low-cost, no-cost tips around your house this winter.

DTE Energy – Payment Assistance Resources
Consumers Energy CARE – Payment Assistance Resource Page at United Way Jackson County
SEMCO Energy – Payment Assistance Resource Page
United Way 2-1-1
Detroit Water and Sewerage Department – Customer Service

THAW works in partnership with agencies across the state of Michigan to distribute utility assistance. THAW programs are open to income-eligible Michigan residents. Prior to seeking THAW assistance, we encourage you to contact your utility provider to see what options may be available to you.
  • DTE Energy – 1-800-477-4747
  • SEMCO Energy – 1-800-624-2019
  • Detroit Water & Sewerage Department – 1-313-267-8000
  • Consumers Energy – 1-800-477-5050
  • Michigan Gas Utilities – 1-800-401-6402