Assistance Programs
Assistance
THAW has multiple utility assistance programs available. Please see the choices below for one that best meets your needs.
Consumers Energy Care Plus
- Monthly credit up to 40% based on income level.
- A portion of your bill will be paid by the program.
- Past due balance forgiveness.
DTE LSP Affordable Payment Plan Program
- The DTE LSP program offers a reduced monthly payment based on your income.
- The program will pay the difference between your plan amount and monthly bill.
- Past due balance forgiveness.
Get Help with your Energy Bill
- One-time payment assistance by applying for the State Emergency Relief(SER) and Affordable Payment Plan programs.
Customer Assistance Events
THAW is conducting Utility Bill Assistance events in a neighborhood near you. Please click on the links below to see when we'll be in your neighborhood.
For additional information you contact your utility provider or United Way 2-1-1 to ask about other resources that may be available. To help you use less energy and reduce your energy costs, use these 30 low-cost, no-cost tips around your house this winter.
DTE Energy – Payment Assistance Resources
Consumers Energy CARE – Payment Assistance Resource Page at United Way Jackson County
SEMCO Energy – Payment Assistance Resource Page
United Way 2-1-1
Detroit Water and Sewerage Department – Customer Service
- DTE Energy – 1-800-477-4747
- SEMCO Energy – 1-800-624-2019
- Detroit Water & Sewerage Department – 1-313-267-8000
- Consumers Energy – 1-800-477-5050
- Michigan Gas Utilities – 1-800-401-6402