Assistance Programs

THAW has multiple utility assistance programs available. Please see the choices below for one that best meets your needs.

Emergency Energy Assistance

If you need emergency Heat and/or Electric payment assistance, you can choose any of the methods below to apply for THAW assistance.

DTE Affordable Monthly Payment Plan (LSP)

If you are a DTE customer looking for an affordable payment plan, please choose one of the methods below to apply for THAW assistance.

Download and Print

SEMCO Energy 2017

If you are a SEMCO or Hot Flame customer and need assistance with natural gas, propane or service line installation fees, please choose any of the methods below to apply for assistance.

Download and Print

Customer Assistance Days

THAW is conducting Utility Bill Assistance events in a neighborhood near you. Please click on the links below to see when we'll be in your neighborhood.

For additional information you contact your utility provider or United Way 2-1-1 to ask about other resources that may be available. To help you use less energy and reduce your energy costs, use these 30 low-cost, no-cost tips around your house this winter.

DTE Energy – Payment Assistance Resources
Consumers Energy – Payment Assistance Resource Page
SEMCO Energy – Payment Assistance Resource Page
United Way 2-1-1
Detroit Water and Sewerage Department – Customer Service

THAW works in partnership with agencies across the state of Michigan to distribute utility assistance. THAW programs are open to income-eligible Michigan residents. Prior to seeking THAW assistance, we encourage you to contact your utility provider to see what options may be available to you.
  • DTE Energy – 1-800-477-4747
  • SEMCO Energy – 1-800-624-2019
  • Detroit Water & Sewerage Department – 1-313-267-8000
  • Consumers Energy – 1-800-477-5050
  • Michigan Gas Utilities – 1-800-401-6402