Assistance Programs
Assistance
THAW has multiple utility assistance programs available. Please see the choices below for one that best meets your needs.
State Emergency Relief (SER)
- Apply for State Emergency Relief (SER)
- Apply In person at THAW’s office.
- Apply Online at newmibridges.michigan.gov.
Payment Assistance
- Get Help with your Energy Bill.
- If you have received an approved MDHHS SER that requires a shortfall co-payment, over cap co-payment, or you received an SER payment between 10/1/2018 and today and are in need of an energy bill payment, you may be eligible for assistance.
For additional information you contact your utility provider or United Way 2-1-1 to ask about other resources that may be available. To help you use less energy and reduce your energy costs, use these 30 low-cost, no-cost tips around your house this winter.
DTE Energy – Payment Assistance Resources
Consumers Energy CARE – Payment Assistance Resource Page at United Way Jackson County
SEMCO Energy – Payment Assistance Resource Page
United Way 2-1-1
Detroit Water and Sewerage Department – Customer Service
THAW works in partnership with agencies across the state of Michigan to distribute utility assistance. THAW programs are open to income-eligible Michigan residents. Prior to seeking THAW assistance, we encourage you to contact your utility provider to see what options may be available to you.
- DTE Energy – 1-800-477-4747
- SEMCO Energy – 1-800-624-2019
- Detroit Water & Sewerage Department – 1-313-267-8000
- Consumers Energy – 1-800-477-5050
- Michigan Gas Utilities – 1-800-401-6402