Utility Assistance
ATTENTION THAW ONLINE CUSTOMERS:
Our Online System will be shut down for technical updates and will be back online, Tuesday, April 4, 2023, at 9am.
Please call us at 1-800-866-8429 if you have any questions.
Note: You may still mail in your applications or drop them off at the THAW office during this period:
THAW
535 Griswold, Ste 200,
Detroit, MI 48226
Starting November 7, 2022, THAW will resume in-person customer assistance by appointment only.
Click here or call (800) 866-8429 to schedule your appointment.
Do you need energy assistance?
THAW works with agencies across Michigan to provide emergency energy and utility help to households facing financial difficulties. THAW has multiple utility assistance programs available which are open to income-eligible Michigan residents. However, before seeking THAW assistance, we encourage you to contact your utility provider to see what options may be available to you.
Grants to households are approved at the discretion of THAW staff and our agency partners. Find out about Individual Programs below.
For utility bill help, call THAW at 800-866-THAW (8429)
Apply Online
ATTENTION THAW ONLINE CUSTOMERS:
Our Online System will be shut down for technical updates and will be back online, Tuesday, April 4, 2023, at 9am.
Please call us at 1-800-866-8429 if you have any questions.
Note: You may still mail in your applications or drop them off at the THAW office during this period:
THAW
535 Griswold, Ste 200,
Detroit, MI 48226
Help is available - 1 minute
Current Assistance Programs
MEAP
THAW administers the Michigan Energy Assistance Program (MEAP). MEAP provides direct bill payment assistance for heat and electricity for low-income Michigan residents. Families must complete a two-step process to qualify for MEAP funds.
Enbridge Fueling Futures Water Assistance Program
Michigan residents who meet eligibility requirements can receive water assistance through the Enbridge Fueling Futures Water Assistance Program.
This program is made possible by a generous grant from Enbridge.
PNC Foundation Pontiac Water Assistance Program
Pontiac residents who meet eligibility requirements can receive water assistance through the PNC Foundation Water Assistance Program.
This program is made possible by a generous grant from the PNC Foundation.
Brightmoor Energy & Water Assistance Program
Residents of Brightmoor who meet eligibility requirements can receive energy and water bill assistance through the Brightmoor Energy & Water Assistance Program.
This program is made possible by a generous grant from the Max M. and Marjorie S. Fisher Foundation.
Total Health Care Foundation Bridging the Gap Utility Assistance Program
Total Health Care Foundation Bridging the Gap Utility Assistance Fund helps City of Detroit families whose income is between 151-400% of the Federal Poverty Level with utility payments (Electric & Heat).
MI-WATER (Water Assistance Through Efficiency and Repairs) Program
We are excited and grateful to partner with the Michigan State Housing Development Authority (MSHDA) and MI-HOPE to implement THAW’s MI-WATER (Water Assistance Through Efficiency and Repairs) program. This program supports healthy housing for low-income Michigan residents by maintaining water services. MI-Water has four components and is being implemented in two phases.
Please check back soon for the program launch date
Referral Assistance Programs
THAW can only help you once you apply through these portals
iHeal
Health care providers, community agencies, DTE Energy and Consumers Energy work with THAW to refer customers with chronic health problems.
