Assistance Program

– Important Updates –

Thank you for visiting The Heat and Warmth Fund (THAW). Due to high demand for energy bill payment assistance, we are temporarily not accepting new applications.

We understand how important this support is for Michigan families and are working diligently to reopen applications soon. We encourage you to check back regularly for updates as we anticipate opening applications soon.

For information about other available energy assistance programs in your area, please contact 2-1-1 or visit www.mi211.org.

Please note: THAW is also not currently accepting applications for water bill payment assistance and is not able to accept walk-ins on Fridays.

THAW’s Utility Assistance Specialists are available to assist customers Monday through Friday, from 8:00 a.m. to 4:45 p.m.

Customers can reach THAW by calling or texting “THAW” to 1-800-866-THAW (8429)

Please note: THAW’s phone lines will close early at 4:00 p.m. on Wednesday, September 23, 2026, and will be closed from 11:00 a.m. to 1:00 p.m. on Thursday, September 24, 2026, in observance of our Open House.

Normal call hours will resume Friday, September 25, 2026.

Thank you for your patience and understanding. We look forward to assisting you!