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THAW’s Utility Assistance Specialists are available to assist between the hours of 8:00am – 4:45pm Monday through Friday by calling or texting “THAW” to 1-800-866-THAW (8429)

IMPORTANT UPDATES:
Attention: THAW will begin accepting applications for energy bill payment assistance October 20, 2025. To speak with a Utility Assistance Center Specialist for additional help please call 1-800-866-8492. If you need immediate assistance, please contact 2-1-1 for information on other programs available in your area.

Note: THAW is not able to accept walk-in or in-person appointments on Fridays.

THAW will begin accepting applications for energy bill payment assistance October 20, 2025.To speak with a Utility Assistance Center Specialist for additional help please call 1-800-866-8492. If you need immediate assistance, please contact 2-1-1 for information on other programs available in your area.

Note: THAW is not able to accept walk-in or in-person appointments on Fridays.

Faces of THAW

Recipients of THAW assistance include elderly, children, unemployed, underemployed and disabled individuals who find themselves in an energy crisis. More than 70% of the households we assist have a child or senior in the home. These populations can become particularly vulnerable during the cold seasons.

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Our Mission

The Heat and Warmth Fund (THAW) is stabilizing and empowering Michigan families, keeping them healthy, safe and warm.

THAW, an independent 501(c)(3) non-profit organization, distributes assistance to vulnerable Michigan residents through 39 agency partners and a series of annual mobile processing events. The number of households that need utility assistance continues to grow each year. Last year THAW distributed more than $8.6 million in utility assistance to over11,000 Michigan households, and we could not have done that without your help.

Since its inception in 1985, THAW has distributed $238 million in assistance to over 331,000 Michigan households.

Across Michigan, 40% of households (1.54m) struggle to afford the basic needs of housing, including energy.

Approximately 70% of the families served by THAW have either children, seniors or veterans in their homes.

Over 80% of every dollar goes to those in need.