DTE and THAW team members will be providing resource assistance for low-income and vulnerable residents across the area at DTE’s Customer Resource Fair on Wednesday, November 20th, 2024 from 10am – 4pm at Fellowship Chapel (7707 W. Outer Dr., Detroit, MI)
Assistance provided at this event with an Approved SER:
- SER Copay Assistance
- LSP
- LSP payment assistance
- Onetime payment
To make an appointment, call THAW at 1-800-866-THAW (8429) or click the link below:
DTE Customer Resource Fair Appointments
Attention:
Due to the recent DTE Energy imposter incident, THAW strongly suggests all energy customers to take extra precautions. If anyone arrives at your home saying they are from your local energy provider, please ask to see a badge with photo ID. If the person refuses to show their badge, do not allow them inside. If you want to verify a worker’s identity or confirm that a vehicle is an authorized company vehicle, please immediately call your energy provider. If the person becomes agitated or acts in a strange manner, insisting that you let them inside, call 911.
Also, do not hand out any money, social security numbers, or provide credit card information. Anyone suspecting foul play should contact local police immediately. For more information on how to protect yourself and your family from becoming a victim please locate and contact your local energy provider listed below.
DTE Energy 800-477-4747
Consumers Energy 800-477-5050
UPPCO Energy 906-449-2013
SEMCO Energy 800-624-2019
Faces of THAW
Recipients of THAW assistance include elderly, children, unemployed, underemployed and disabled individuals who find themselves in an energy crisis. More than 70% of the households we assist have a child or senior in the home. These populations can become particularly vulnerable during the cold seasons.
Learn MoreFaces of Thaw - 1 minute 9 seconds
Our Mission
The Heat and Warmth Fund (THAW) is stabilizing and empowering Michigan families, keeping them healthy, safe and warm.
THAW, an independent 501(c)(3) non-profit organization, distributes assistance to vulnerable Michigan residents through 39 agency partners and a series of annual mobile processing events. The number of households that need utility assistance continues to grow each year. Last year THAW distributed more than $7.6 million in utility assistance to nearly 10,000 Michigan households, and we could not have done that without your help.
Since its inception in 1985, THAW has distributed $230 million in assistance to over 320,000 Michigan households.
Across Michigan, 40% of households (1.54m) struggle to afford the basic needs of housing, including energy.
More than 55% of families THAW serves have a child, senior, or veteran in the household.
About 90% of every dollar goes to those in need.
News & Events
The Warmth Connection - Fall 2024 Newsletter
Happy Fall, Y’all! Autumn is in the air, and as the wind begins to have that certain chill to it, we are reminded of the frigid temperatures to come this winter. While we prepare our homes for the colder months, sustainability and energy efficiency are top of mind at THAW. In this newsletter, you will learn about our recent grant award for home rehabilitation in Detroit, our new Director of Sustainability and our connections to the communities we partner with to create healthy, safe and warm homes.
THAW's Week of Warmth + Night of Warm Hearts Gala 2024
The Heat and Warmth Fund (THAW), in its 39th year of service, is again partnering with DTE Energy for the 2024 Week of Warmth to kick off the Season of Need. The Week of Warmth is a series of activities and events designed to assist families with energy burden across the state. The Week of […]
Swing with Bling Golf Outing 2024
Join us for the 6th Annual Swing with Bling Golf Outing fundraiser benefitting The Heat and Warmth Fund. Whether you love to golf or are looking to network, this is the outing for you! Attendees will have the chance to participate in a 9-hole outing. Then, you will enjoy lunch and a fashion show featuring […]