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Utility Assistance


THAW is currently accepting applications for GAS, ELECTRIC AND WATER ASSISTANCE.
If you are interested in applying for ASSISTANCE, please click below or call THAW 1-800-866-8429. We are not accepting applications in person at this time. 
For those interested in the MiWATER Program, please be sure to answer the question on the application regarding Covid.


Attention: In addition to calling our toll-free number, THAW customers can now easily connect with a representative via text to 800-866-8429.

Representatives are available Monday-Friday 8 AM – 5 PM.

Do you need energy assistance?

THAW works with agencies across Michigan to provide emergency energy and utility help to households facing financial difficulties. THAW has multiple utility assistance programs available which are open to income-eligible Michigan residents. However, before seeking THAW assistance, we encourage you to contact your utility provider to see what options may be available to you.

Grants to households are approved at the discretion of THAW staff and our agency partners. Find out about Individual Programs below.

For utility bill help, call THAW at 800-866-THAW (8429)






Assistance Programs


THAW administers the Michigan Energy Assistance Program (MEAP). MEAP provides direct bill payment assistance for heat and electricity for low-income Michigan residents. Families must complete a two-step process to qualify for MEAP funds.

Brightmoor Energy & Water Assistance Program

Residents of Brightmoor who meet eligibility requirements can receive energy and water bill assistance through the Brightmoor Energy & Water Assistance Program.

This program is made possible by a generous grant from the Max M. and Marjorie S. Fisher Foundation.

MiWATER (Water Assistance Through Efficiency and Repairs) Program

We are excited and grateful to partner with the Michigan State Housing Development Authority (MSHDA) and MI-HOPE to implement THAW’s MiWATER (Michigan Water Assistance Through Efficiency and Repairs) program. This program supports healthy housing for financially insecure Michigan residents by maintaining water services. MiWATER has four components and is being implemented in two phases.

Referral Assistance Programs

THAW can only help you once you apply through these portals


Health care providers, community agencies, DTE Energy and Consumers Energy work with THAW to refer customers with chronic health problems.