Utility Assistance
ATTENTION THAW CUSTOMERS:
Due to overwhelming need, THAW IS NOT accepting applications for MEAP (Michigan Energy Assistance Program) until further notice.
We are still accepting applications for Water Assistance through the MiWATER Program.
If you are interested in applying for MiWATER, please call/text THAW at 1-800-866-8429 or click below to begin your application.
ATTENTION CONSUMERS ENERGY CUSTOMERS:
If you are interested in applying for assistance with your Consumer’s Energy Electric or Gas bill, please call/text us at 1-800-866-8429 or click below to begin your application.
APPLICATIONIf you have any questions about other THAW programs, you can contact us by phone at 1-800-866-8429(THAW)
Attention: In addition to calling our toll-free number, THAW customers can connect with a representative via text. Text “THAW” to 800-866-8429.
Representatives are available Monday-Friday 8AM – 4:45PM.
Do you need energy assistance?
THAW works with agencies across Michigan to provide emergency energy and utility help to households facing financial difficulties. THAW has multiple utility assistance programs available which are open to income-eligible Michigan residents. However, before seeking THAW assistance, we encourage you to contact your utility provider to see what options may be available to you.
Grants to households are approved at the discretion of THAW staff and our agency partners. Find out about Individual Programs below.
For utility bill help, call THAW at 800-866-THAW (8429)
Help is available - 1 minute
Assistance Programs
MEAP
THAW administers the Michigan Energy Assistance Program (MEAP). MEAP provides direct bill payment assistance for heat and electricity for low-income Michigan residents. Families must complete a two-step process to qualify for MEAP funds.
Brightmoor Energy & Water Assistance Program
Residents of Brightmoor who meet eligibility requirements can receive energy and water bill assistance through the Brightmoor Energy & Water Assistance Program.
This program is made possible by a generous grant from the Max M. and Marjorie S. Fisher Foundation.
MiWATER (Water Assistance Through Efficiency and Repairs) Program
We are excited and grateful to partner with the Michigan State Housing Development Authority (MSHDA) and MI-HOPE to implement THAW’s MiWATER (Michigan Water Assistance Through Efficiency and Repairs) program. This program supports healthy housing for financially insecure Michigan residents by maintaining water services. MiWATER has four components and is being implemented in two phases.
Referral Assistance Programs
THAW can only help you once you apply through these portals
iHeal
Health care providers, community agencies, DTE Energy and Consumers Energy work with THAW to refer customers with chronic health problems.
