Utility Assistance
ATTENTION THAW CUSTOMERS:
Our Utility Assistance Specialists are available to assist between the hours of 8:00am – 4:45pm Monday through Friday at 1-800-866-THAW (8429).
If you are interested in applying for MEAP, MiWATER, or other THAW Programs, please call/text THAW at 1-800-866-THAW (8429) or click below to begin your application.
APPLICATIONNote: THAW is not able to accept walk-in or in person appointments on Fridays.
Attention:
DTE and THAW team members will be providing resource assistance for low-income and vulnerable residents across the area at DTE’s Customer Resource Fair on Wednesday, November 20th, 2024 from 10am – 4pm at Fellowship Chapel (7707 W. Outer Dr., Detroit, MI)
Assistance provided at this event with an Approved SER:
- SER Copay Assistance
- LSP
- LSP payment assistance
- Onetime payment
To make an appointment, call THAW at 1-800-866-THAW (8429) or click the link below:
DTE Customer Resource Fair Appointments
In addition to calling our toll-free number, THAW customers can connect with a representative via text. Text “THAW” to 1-800-866-THAW (8429).
Representatives are available Monday-Friday 8AM – 4:45PM.
Do you need energy assistance?
THAW works with agencies across Michigan to provide emergency energy and utility help to households facing financial difficulties. THAW has multiple utility assistance programs available which are open to income-eligible Michigan residents. However, before seeking THAW assistance, we encourage you to contact your utility provider to see what options may be available to you.
Grants to households are approved at the discretion of THAW staff and our agency partners. Find out about Individual Programs below.
For utility bill help, call THAW at 800-866-THAW (8429)
Help is available - 1 minute
Assistance Programs
MEAP
THAW administers the Michigan Energy Assistance Program (MEAP). MEAP provides direct bill payment assistance for heat and electricity for low-income Michigan residents. Families must complete a two-step process to qualify for MEAP funds.
Brightmoor Energy & Water Assistance Program
Residents of Brightmoor who meet eligibility requirements can receive energy and water bill assistance through the Brightmoor Energy & Water Assistance Program.
This program is made possible by a generous grant from the Max M. and Marjorie S. Fisher Foundation.
MI Water (Water Assistance Through Efficiency and Repairs) Program
We are excited and grateful to partner with the Michigan State Housing Development Authority (MSHDA) and MI-HOPE to implement THAW’s MI Water (Michigan Water Assistance Through Efficiency and Repairs) program. This program supports healthy housing for financially insecure Michigan residents by maintaining water services. MI Water has four components and is being implemented in two phases.
Referral Assistance Programs
THAW can only help you once you apply through these portals
iHeal
Health care providers, community agencies, DTE Energy and Consumers Energy work with THAW to refer customers with chronic health problems.
