Contact our 800 line at 1-800-866-THAW (8429) or use our agency locator to find an agency near you.
THAW can not control the volume of customers at each agency. Many of our agencies run programs other than THAW and have an intake process for servicing customers who are seeking THAW assistance. Please continue contacting the agency to schedule an appointment.
THAW is continuing to expand our service territory and plan to become a state-wide agency but this takes time. Contact United Way by dialing 211 on your phone for other resource information.
THAW services a specific population but there are times when an extreme hardship is placed on a individual or family. The utility company is there to help but you must take the first step. Below are a list of contact numbers for our partnering utility companies:
- DTE Energy (1.800.477.4747)
- Consumers Energy (1.800.477.5050)
- SEMCO (1.800.624.2019)
View the program eligibility